Trouble opening an account? Payment stuck? App won't install? — Whatever the issue, we're ready to help.
For the fastest resolution, choose live chat. Average response time is 2 minutes.
For complex issues, send us a detailed email. You'll typically receive a reply within 2–4 hours.
Support@rbajee2.click
Send an emailSend a support ticket with screenshots or documents attached. For all types of complaints or requests.
Resolved within 24 hours
Open a ticket
Click the "Forgot password" link on the login page. Enter your registered mobile number or email address. You'll receive an OTP — use it to set a new password.
Go to your profile → Documents section. Upload photos of both the front and back of your National ID. Verification is usually completed within 1–2 business days.
Settings → Personal Info → Mobile Number. An OTP will be sent to your current number. Once verified, you can add a new number. There is a 24-hour waiting period between number changes.
After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Contact live chat for an instant unlock.
Settings → Security → Two-Factor Authentication. Choose Google Authenticator or SMS OTP. This significantly improves the security of your account.
Settings → Account → Deactivate. Withdraw all balance first. Your account can be reactivated within 30 days. After that, it will be permanently closed.
Wallet → Deposit → Select bKash. Enter the amount and note the payment number. Send Money via bKash and provide the Transaction ID. Your balance will update instantly.
Wallet → Withdraw → Select your preferred payment method. Minimum withdrawal is ৳300. Withdrawals will be restricted if your KYC is not verified.
Contact live chat with your Transaction ID. We'll verify and resolve the issue, usually within 15 minutes. Keep your screenshot handy.
The process is the same as bKash. On the Deposit page, select Nagad or Rocket. A separate payment number will be provided for each.
Bank transfer is available for larger amounts. Minimum ৳10,000. Processing takes 1–2 business days. KYC is mandatory.
Wallet → Transaction History. Filter by date, amount, or payment method. You can also download your history as a PDF or CSV.
Go to Settings → Security → Unknown Sources and enable it. Download the APK, then tap the file to install. Detailed guide on the Download page Yes.
Clear cache: Settings → Apps → rbajee 2 → Clear Cache. Then reopen the app. If the issue persists, uninstall and reinstall the app.
Settings → Apps → rbajee 2 → Notifications → Enable all notification types. Also exclude the app from your phone's battery optimization settings.
After installation: go to Settings → General → VPN & Device Management → rbajee 2 → Trust. The app will then open normally.
Restart your phone and try again. Check your internet connection. Clear cache and log in again.
Tap the notification from the app and update, or Download page Install the new APK from there.
Your bonus should arrive within 30 minutes of your first deposit. If it doesn't, check the Bonuses section. If the time has passed, let us know via live chat.
The bonus amount must be wagered a set number of times before you can withdraw. Check your Wagering Progress on the Bonuses page. Please read the terms and conditions.
Weekly cashback is credited to your account every Monday morning. Daily cashback arrives by 8:00 AM the following day.
There's a Promo Code box on the Deposit page or in the Bonuses section. Enter your code and tap Apply. Each code can only be used once.
Earn points by betting regularly. There are 5 tiers ranging from Silver to Diamond. Diamond tier members receive free lottery tickets and exclusive offers.
Share your referral link with a friend. When they register and make their first deposit, you'll receive a ৳200 bonus. There's no limit.
It's perfectly normal to run into questions or issues when using an online gaming platform — especially if you're new. You might not know where to make a deposit, how to withdraw your winnings, or who to contact when something goes wrong with your account. The rbajee 2 Help Center is here to help with exactly that.
Our support team is available 24/7. All agents speak Bengali, so there's no need to worry if you're not comfortable in English. Live chat responses typically come within 2 minutes. For more complex issues, send us a detailed email and you'll receive a resolution within 2–4 hours.
Rbajee 2 has no phone support — and that's intentional. Phone calls carry the risk of your account details reaching the wrong person. Live chat and email keep a full record of every conversation, which is safer for both parties.
This Help Center page is updated regularly. Whenever a new feature launches or a policy changes, you'll hear about it here first. It's worth checking back from time to time to stay in the loop.
Always save a screenshot with the Transaction ID after making a payment. If anything goes wrong, this is your primary proof and will speed up the resolution process significantly.
Large withdrawals are not possible without a verified account. Complete your KYC using your national ID right after creating your account.
Not comfortable writing in English? No problem. All our agents speak Bengali and can fully understand messages written in Bengali.
Traffic is lower during these hours, so support agents can respond much faster.
When contacting us by email, include your account ID, a description of the issue, and any screenshots in one message. This reduces back-and-forth and speeds up resolution.
| Support Channels | Time | Average Response Time |
|---|---|---|
| 💬 Live Chat | 24/7 | ~2 minutes |
| 24/7 | 2–4 hours | |
| 📋 Ticket | 24/7 | Up to 24 Hours |
| 📚 Self-Help Guide | Always | Instant |
Important note: Always use Live Chat for payment-related issues. Payments cannot be verified without a Transaction ID.
Chat with us on Live Chat for any issue — in Bangla, anytime.